Refund policy

Return & Refund Policy

Last updated: June 2026

At Cartmelon Online Shopping, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns To be eligible for a return, the following conditions must be met:

• The item must be returned within 7 days of delivery
• The item must be unused, unwashed, and in its original condition
• The item must be in its original packaging with all tags intact
• Proof of purchase (order confirmation or receipt) must be provided

2. Non-Returnable Items The following items are not eligible for return:

• Items that have been used, washed, or damaged by the customer
• Perishable goods or items marked as non-returnable
• Items purchased during special sales or clearance events

3. Return Process To initiate a return, please follow these steps:

1. Contact us at 📧 supportcartmelon@gmail.com with your order number and reason for return
2. Our team will review your request and respond within 2 business days
3. Once approved, pack the item securely and ship it to the address provided by our team
4. Return shipping costs are to be borne by the customer unless the item is defective or incorrect

4. Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and credited to your original payment method.

5. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost to you.

6. Exchange Policy We currently offer exchanges for defective or incorrect items only. For size or color exchanges, please initiate a return and place a new order.

7. Contact Us For any return or refund related queries, please reach out to us at: 📧 supportcartmelon@gmail.com 🌐 cartmelon.shop