Privacy policy

Privacy Policy

Last updated: June 2026

At Cartmelon Online Shopping, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, store, share, and protect your data when you visit our website at cartmelon.shop or make a purchase from us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through trusted payment gateways)

Non-Personal Information:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring URLs and search terms used to find our store

Information You Provide:

  • Account registration details
  • Product reviews and feedback
  • Customer support communications

2. How We Collect Information

We collect information in the following ways:

  • When you create an account or place an order on our website
  • When you subscribe to our newsletter or promotional emails
  • When you contact our customer support team
  • Through cookies and similar tracking technologies on our website
  • Through third-party analytics tools such as Google Analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and deliver your orders
  • To send order confirmations, shipping updates, and delivery notifications
  • To provide efficient and responsive customer support
  • To personalize your shopping experience and recommend relevant products
  • To send promotional offers, discounts, and newsletters (only with your consent)
  • To improve our website, products, and overall service quality
  • To detect, prevent, and address fraud or security issues
  • To comply with applicable legal obligations

4. Sharing of Your Information

We respect your privacy and do not sell, rent, or trade your personal information to any third parties. We may share your information only in the following circumstances:

  • Service Providers: Trusted third-party partners such as payment processors, shipping and logistics companies, and email service providers who assist us in operating our business — strictly on a need-to-know basis
  • Legal Requirements: When required by law, court order, or government authority
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction
  • With Your Consent: In any other case, only with your explicit consent

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and shopping cart contents
  • Analyze website traffic and user behavior
  • Deliver personalized content and advertisements

You may choose to disable cookies through your browser settings at any time. However, please note that disabling cookies may affect the functionality of certain features on our website.

6. Data Security

We take the security of your personal information very seriously. We implement a range of industry-standard security measures including:

  • SSL (Secure Socket Layer) encryption for all data transmitted through our website
  • Secure and encrypted storage of sensitive information
  • Restricted access to personal data on a need-to-know basis
  • Regular monitoring and testing of our systems for vulnerabilities

While we take every precaution to protect your data, please note that no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your personal information as well.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

As a valued customer, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal data we hold about you
  • Right to Correction: You may request that we correct any inaccurate or incomplete information
  • Right to Deletion: You may request that we delete your personal data, subject to legal obligations
  • Right to Opt-Out: You may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails
  • Right to Data Portability: You may request your data in a structured, commonly used format

To exercise any of these rights, please contact us at the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us:

📧 supportcartmelon@gmail.com 📞 +91 90375 81417 🌐 cartmelon.shop 📍 India